Question 1

Who Is Project CS For?

Accepted Answer

Founders and operators of small ecommerce and SaaS companies, usually one to fifteen people, who still handle customer emails or their own inbox and calendar.

Question 2

Do I Have to Hire and Manage the Assistant Myself?

Accepted Answer

No. Project CS sources, scores, and shortlists people, and schedules the interviews. You choose the person. After the assistant starts, Project CS keeps checking quality, hours, and escalations every week and sends you a written update.

Question 3

What Does It Cost?

Accepted Answer

You pay one monthly fee per role. It includes the assistant’s hours and Project CS management. A one-time setup fee per role covers discovery, search, interviews, and onboarding. Dollar amounts are confirmed on the discovery call, from the hour band and budget you send. Hours above the band, tools Project CS must pay for, and work outside the two services are quoted before that work starts.

Question 4

How Long Is the Commitment?

Accepted Answer

Three months minimum, then month to month.

Question 5

What if the Assistant Leaves or Isn’t the Right Fit?

Accepted Answer

Project CS runs a replacement search inside the agreed window. A replacement in the first 30 days is a new search without a second setup fee.

Question 6

How Many Hours, and When Does the Assistant Work?

Accepted Answer

10 or 20 hours a week to start, and 40 hours a week for full-time. There are at least 4 hours of overlap with your timezone on workdays. Work runs over email, plus the chat tool you already use.

Question 7

Can One Assistant Cover Both Services?

Accepted Answer

The default is one primary service per assistant. A blended role is allowed when the proposal lists the tasks and the hour split. You can also buy both services as two roles.

Question 8

Do You Offer Phone Support or Overnight Coverage?

Accepted Answer

Not at launch. Both are later additions and are quoted separately. The first offer covers email and chat during the agreed overlap.

Question 9

What Can the Assistant Access?

Accepted Answer

Only the systems named in the engagement. Money movement, contract signatures, and hiring stay with you.

Question 10

What Happens to What I Send Through the Form?

Accepted Answer

It is stored privately and read by Project CS to prepare your call. No page lists it. The privacy page explains how it is kept.

Two Services. One Assistant Each.

Customer Service & Technical Support

What the Assistant Does

Executive Assistance & General Admin

What the Assistant Does

Clear Bands, Clear Overlap

Working Arrangements

One Monthly Fee per Role

Straight Answers Before the Call

Send the Work You Want Off Your Desk